Terms & Conditions

1. Scope

These Terms and Conditions govern all contracts entered into between Christian Moser Consulting GmbH, Im Mediapark 5, 50670 Köln, Germany (the "Provider"), and its clients (the "Client") for the provision of consulting, coaching, and digital education services.

Any conflicting or deviating terms of the Client shall not apply unless the Provider has expressly agreed to them in writing.

2. Formation of Contract

The presentation of services on this website does not constitute a legally binding offer, but rather a non-binding invitation to enquire.

A contract is formed by:

1. written or electronic order confirmation from the Provider, or
2. full payment of an invoice or booking link, or
3. commencement of service delivery by the Provider following prior agreement.

Bookings via third-party platforms (e.g. scheduling tools) constitute an offer by the Client and are accepted by the Provider's confirmation email.

3. Scope of Services

The exact scope of services is determined by the relevant proposal, booking confirmation, or separate written agreement.

The Provider delivers services to the best of their knowledge and based on their experience. No specific economic outcome (e.g. particular revenue figures, rankings, or business results) is guaranteed unless expressly agreed in writing.

Services are delivered remotely (digitally / via video call) unless otherwise expressly agreed.

4. Fees and Payment

All prices are net prices, exclusive of applicable VAT, unless expressly stated as gross prices.

Invoices are due for payment within 14 days of the invoice date without deduction, unless a different payment term has been agreed.

For online bookings, payment is due at the time of booking. Common payment methods are accepted (e.g. credit card, SEPA direct debit via Stripe).

In the event of late payment, the Provider reserves the right to charge interest at 9 percentage points above the base rate (§ 288(2) BGB / German Civil Code).

5. Cancellation and Rescheduling

Appointments may be cancelled or rescheduled free of charge up to 48 hours before the scheduled session.

For cancellations within 48 hours of the appointment or no-shows, the Provider reserves the right to charge the full agreed fee.

For consulting packages or retainer agreements:

• Cancellation within 14 days of signing: full refund (provided no services have been delivered)
• Cancellation after that point: pro-rata fee for services already delivered

Digital products (e.g. courses, templates, downloads) are non-refundable once accessed or delivered, provided the Client expressly agreed to this prior to purchase.

6. Right of Withdrawal (Consumers)

Consumers within the meaning of § 13 BGB have a statutory 14-day right of withdrawal. This right expires early for services where the Provider has fully performed and only began performance after the consumer expressly agreed and acknowledged that their right of withdrawal would be lost upon full performance.

As the Provider's services are primarily directed at business clients (B2B), the consumer right of withdrawal applies only where the Client is acting as a private individual (consumer).

7. Client Obligations

For the successful delivery of services, the Client is required to provide all necessary information, access, and materials in a timely and complete manner.

Any delays resulting from the Client's failure to cooperate are not attributable to the Provider. Agreed deadlines will be extended accordingly.

8. Liability

The Provider is fully liable for damages arising from injury to life, body, or health, and for intentional or grossly negligent conduct.

For ordinary negligence, the Provider is only liable where a material contractual obligation (cardinal obligation) is breached, in which case liability is limited to foreseeable, typical damage.

Any further liability — in particular for loss of profit, failure to achieve a business outcome, or third-party damages — is excluded.

These limitations do not apply in cases of fraudulent concealment of defects or claims under the German Product Liability Act.

9. Confidentiality

Both parties agree to treat all confidential information obtained in the course of their collaboration — including business data, strategies, and client data — as strictly confidential and not to disclose it to third parties, even after the contract ends.

The Provider may reference the collaboration (without confidential details) as a case study or reference, unless the Client expressly objects.

10. Intellectual Property

All materials, concepts, and content created in the course of service delivery (e.g. presentations, strategy documents, templates) are protected by copyright and remain the property of the Provider.

Upon full payment, the Provider grants the Client a simple, non-transferable licence to use the materials for the agreed purpose, unless a different arrangement has been made.

Sharing, reproducing, or commercially reusing materials without the Provider's written consent is prohibited.

11. Privacy

Personal data is processed in accordance with the Provider's Privacy Policy and the provisions of the GDPR.

12. Governing Law and Jurisdiction

These Terms are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for all disputes arising from or in connection with these Terms is Cologne, Germany, provided the Client is a merchant, a legal entity under public law, or a special fund under public law.

13. Severability

Should any provision of these Terms be or become invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original.